Shipping policy
Processing Time
All orders are processed within 2–4 business days. Orders are not shipped or delivered on weekends or holidays. During peak seasons or promotions, processing times may be slightly longer.
Shipping Rates & Delivery Estimates
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Free Standard Shipping: Orders over $100 (5–7 business days)
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Standard Shipping: Flat rate $10 (5–7 business days)
Delivery delays can occasionally occur due to carrier or weather issues.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). Tracking information will be active within 24 hours.
Damages
HBCU Shop is not responsible for products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim. Save all packaging materials and damaged goods before filing.
Incorrect Address
It is the customer’s responsibility to provide the correct shipping address. We are not responsible for orders shipped to incorrectly provided addresses.